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How do I add a new email account to my mail client?

Adding new email accounts to Microsoft Outlook Express / Outlook

First open the Outlook Express Program and then click on TOOLS at the top of your screen and then click on ACCOUNTS from the pull down menu.

Now click on ADD and then on MAIL as shown in fig 1.0 below:

You will now be presented with the Internet Connection Wizard dialogue box.

Now enter your name as you want it to appear on the emails you send in the box provided, then click the NEXT button.

Next enter your email address in the box provided and again click the NEXT button.

You will now see a dialogue box similar to that shown in fig 1.2 below:

Enter your POP server name in the first box and then enter your SMTP server name in the second box. You would have been provided this information from Netguides, (if you do not have this please call us), then Click the NEXT Button.

You will now see a dialogue box similar to that shown in fig 1.3 below:

Enter your account name: usually your full email address, please see your account information to verify.

Then enter your password, notice the REMEMBER PASSWORD option, if you want to use this feature then make sure the box next to the text has a tick in it.

Then Click the NEXT button.

Next simply click the FINISH button.

Now Outlook Express will be able to retrieve and send your emails.

If you find you’re having problems sending email from the account you have just set up you may need to:

Click on TOOLS at the top of your screen and then click on ACCOUNTS from the pull down menu.

On the MAIL tab click PROPERTIES.

Next click the second TAB along named SERVERS see Fig 1.4

Now select the box “my server requires authentication” under Outgoing mail Server.

Then click OK and you now should be able to send and receive emails from your new account, test this by sending yourself an email to the same or alternative email address.

For all support queries please contact us by email at

support@netguides.co.uk

or by phone:

office hours - 01983 282420 or
out of office hours - 07720 397720

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